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SHOPPING NOTICE

【Shopping Method】


You have to join our member. After you make an order, you can check your order information conveniently.

Register Account Choose what you want Add to cart Fill out information Payment > Send order

【Members Exclusive】

  • When signing up as a new member, you will receive a NT$100 voucher.
  • NT$100 voucher for innovation members on the month of his/her birthday ( the voucher will be invalid in 180 days)
    • PS. Your own birthday voucher will be sent to your account on your birthday.


【How to use the voucher】

  • When logging into your account to spend over NT$749, you will get NT$50 off your order.
  • Birthday shopping credit must be used up within 180 days of claiming.
  • The full amount of free shopping credit must be used up within 365 days after claiming

【Payment】

  • Credit Card (VISAMasterJCB)
  • PayPal

【Delivery method of customers in Hong Kong and Macau】

1. SF Express (It is recommended to choose SF business station or SF Locker to pick up the goods. Delivery to residential or remote areas may incur other costs, you can check this website HK-remote area)
    • For Hong Kong consumers, the free shipping minimum is NT$1500. For those who spend less than NT$1500, the shipping fee is NT$100 for the first 1.5 kg
    • For Macau consumers, the free shipping minimum is NT$1500. For those who spend less than NT$1500, the shipping fee is NT$125 for the first 1.5kg
2. 7-ELEVEN Cross border pick-up only or Home delivery  (Please ensure the recipient’s phone number is correct so that you can pick up your package smoothly.)
    • For Hong Kong consumers, the free shipping minimum is NT$1500. For those who spend less than NT$1500, the shipping fee is NT$138 for the first 1kg

    • For Macau consumers, the free shipping minimum is NT$1500. For those who spend less than NT$1500, the shipping fee is NT$138 for the first 1kg

Note: 
  • Using the 7-ELEVEN convenience store pickup method, the package must be picked up within 3 days after the product arrives at the store. If the package is not picked up within the pickup period, the local logistics will send the package to the one you filled in when ordering. , and you will be charged  fees.
Shipping rates: 
Hong Kong and Macau The first weight is 1kg HKD27 /kg, the second-5 kg ​​is HKD37 /kg, and the actual local price is paid in different areas.
  • 7-ELEVEN convenience store pick up a package up to 5kg
  • Home delivery one package up to 10kg

【Delivery method of customers in Singapore】

1. 7-ELEVEN Cross border pick-up only or Home delivery  (Please ensure the recipient’s phone number is correct so that you can pick up your package smoothly.)
      • For Singapore consumers, the free shipping minimum is NT$1900. For those who spend less than NT$1900, the shipping fee is NT$210 for the first 1kg

      • For Malaysia consumers, the free shipping minimum is NT$1900. For those who spend less than NT$1900, the shipping fee is NT$204 for the first 1kg

    Note: 
    • Using the 7-ELEVEN convenience store pickup method, the package must be picked up within 3 days after the product arrives at the store. If the package is not picked up within the pickup period, the local logistics will send the package to the one you filled in when ordering. , and you will be charged a fee.
    Shipping rates: 
      • Singapore: S$7 for the first 1kg and S$3 for each additional 1kg
    • 7-ELEVEN convenience store pick up a package up to 4kg
    • Home delivery one package up to 10kg

    【Calculation standard】

        The calculation standard is based on the package weight and volume size, and the higher the weight and volume is charged.
        Volume calculation method:
        Comparing the volume weight with the actual weight, the heavier one shall be the basis for billing, and the rate shall be in accordance with the current standard.
        Volume Weight (kg) = Length (cm) X Width (cm) X Height (cm) ÷ 6000 (cubic centimeters)
        Weight reference: daily 10 pieces is about 0.04kg/box, daily 30 pieces is about 0.08kg/box, monthly 1 piece is about 0.02kg/box, packaging material weight is about 0.06kg

        【Delivery failure】

        INNOVISON-Global does not take any responsibility for packages returned by factors beyond our control, such as the absence of the recipient, customs, etc. In this case, additional shipping fees will be incurred, which is different from our usual discounted shipping costs.When receiving the returned goods, we will contact you through E-Mail for related matters. If we do not receive your response within 3 weeks, we will reserve the right to dispose of the goods.

        【 Refund / cancel order】

        Cancellation: Once you complete the order,we will ship your goods very quickly. We only accept orders that have been cancelled when they have not yet shipped. If the status already shows shipping,we must decide whether we can accept your cancellation order based on the actual shipping situation.


        Refund: Providing you with a nice shopping experience is our primary pursuit. If you have any questions about your order,please contact us and we will assist you as soon as possible. If you receive an error or defect (dry lens, broken lens, etc.) of the goods or parcels lost in transit, please contact us as soon as possible, we will refund you (need to deduct the promotional  discount used in the order) to you or reschedule to send the same goods to you.


        Returns: Contact lenses are personal hygiene and medical supplies, so after you receive the package, we will not be able to accept any returns! If you receive the wrong product that does not match the content of the order, we will give you a refund (deducting the shopping money used in the order) or reschedule to send the right product to you, and you do not need to return any product. If you want to return the product for personal reasons or other factors. We are very sorry that we cannot accept it, so please fully consider and confirm before submitting the order.