Order FAQ｜INNOVISION-Global

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🛒Order FAQs

Notes

🌟If you request a refund and the remaining order amount no longer meets the free shipping threshold, the original shipping fee will be deducted from your refund.
🌟For bundle offers like BOGO, all items in the bundle must be returned. If you keep any item, the discount will be deducted from your refund.

🛒Order FAQs

How do I check my order status?

What payment methods do you accept?

Order was cancelled but there is still a charge on my credit card?

Why is my card payment failing?

My PayPal payment failed.

Will I get notified when my order has been shipped?

How do I track my order?

Why do I only receive one lens in a monthly contact lens box?

Why do I only receive one box on a BOGO deal?

Why can't I apply store credits?

How do I obtain product review rewards?

Can I initiate a return / refund or cancel an order?

Can I request a return if I ordered the wrong item(s)

What should I do if I receive faulty goods or products that aren't what I have ordered?

Will my promo code or store credits be deducted from my refund for personal reasons?

Notes

INNOVISION reserves the right to modify or update at any time