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😆 FREE SHIPPING ON YOUR FIRST ORDER OVER NT$888

🚚 FREE SHIPPING ON ORDERS OVER NT$1300 WITHIN 🇭🇰 🇲🇴 | OVER NT$1900 WITHIN 🇸🇬 🇲🇾

❌WE DON'T SHIP TO TAIWAN

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🛒Order FAQs

How do I check my order status?

What payment methods do you accept?

Order was cancelled but there is still a charge on my credit card?

Why is my card payment failing?

My PayPal payment failed.

Will I get notified when my order has been shipped?

How do I track my order?

Why do I only receive one lens in a monthly contact lens box?

Why do I only receive one box on a BOGO deal?

Why can't I apply store credits?

How do I obtain product review rewards?

Can I initiate a return / refund or cancel an order?

Can I request a return if I ordered the wrong item(s)

What should I do if I receive faulty goods or products that aren't what I have ordered?

Will my promo code or store credits be deducted from my refund for personal reasons?

Notes

🌟If you request a refund and the remaining order amount no longer meets the free shipping threshold, the original shipping fee will be deducted from your refund.
🌟For bundle offers like BOGO, all items in the bundle must be returned. If you keep any item, the discount will be deducted from your refund.

INNOVISION reserves the right to modify or update at any time